Maintenance services for short-stay properties
Four service lines covering just about everything that fails in an Airbnb between one guest and the next. One team, one email thread, one invoice.
- One visit, multiple trades
- Parts sourced and itemised
- Strata and high-rise experienced
- Written quotes before any work
General repairs and handyman work
The bulk of short-stay maintenance is not dramatic. It is the accumulation of small damage that comes from a property being used by a new household every three days: the door that no longer latches, the blind with a snapped cord, the chipped architrave from a suitcase.
None of it will get you a bad review on its own. All of it together will get you the phrase hosts dread most, which is that the property felt tired. Regular small repairs are the cheapest form of review protection available to you.
Send the whole list
Small jobs batched into one visit cost far less per item than the same jobs called in one at a time. Keep a running note between guests and send it through as a batch.
Typically includes
- Wall patching, filling and touch-up painting
- Door adjustment, hinges, handles and deadlocks
- Smart lock installation and battery replacement
- Flat-pack and furniture assembly
- TV mounting, brackets and cable tidying
- Blinds, curtain tracks and roller mechanisms
- Fly screen and security screen repair
- Tiling, grout repair and shower silicone resealing
- Cabinet doors, drawer runners and soft-close hardware
- Towel rails, robe hooks, mirrors and shelving
- Gate, fence and decking board repairs
- Pressure washing of paths, decks and driveways
Licensed plumbing and electrical
The two categories that most reliably end a guest's stay early, and the two you cannot legally have a general handyman touch in Queensland.
Plumbing
- Hot water system repair and replacement
- Tap, mixer and cartridge replacement
- Blocked drains, sinks and toilets
- Running or leaking cisterns and toilet suites
- Shower heads, rails and failed waterproofing seals
- Dishwasher and washing machine connections
- Burst pipes and water hammer
- Gutters, downpipes and stormwater
Electrical
- Power points and switches
- Downlights, LED upgrades and light fittings
- Ceiling fan supply and installation
- Safety switch (RCD) testing and installation
- Smoke alarm supply, installation and compliance
- Switchboard faults and circuit tracing
- Oven, cooktop and rangehood faults
- Exhaust fans, outdoor and pool-area lighting
A note on Queensland smoke alarm requirements
Queensland has phased in interconnected photoelectric smoke alarm requirements for residential dwellings, with obligations already applying to properties that are leased or sold and a further stage extending to all owner-occupied homes. Short-stay properties sit squarely in scope, and it is one of the items most often missed on a property bought years ago. We can assess your current alarms against the requirements and quote the upgrade. For the legislation itself, check the current guidance at the Queensland Fire Department or with your solicitor, since the phase-in dates matter.
Emergency and same-day callouts
There is a specific kind of panic that belongs to short-stay hosting: it is 4pm, a guest has just messaged that the air conditioning is dead, and there are four more nights on the booking. Every hour that fault stays unresolved is a partial refund you are going to end up offering.
Guest-in-house faults are handled differently to everything else we do. They are prioritised ahead of vacant property work, we deal directly with the guest so you are not relaying messages, and where an on-the-spot repair is not possible we tell you quickly so you can make the call on a refund or a relocation while it is still early enough to matter.
Treated as urgent
- Air conditioning failure in summer
- No hot water
- Active leaks and burst pipes
- Total or partial power loss
- Lockouts, failed smart locks and jammed deadlocks
- Blocked toilet in a single-bathroom property
- Broken windows, doors or anything affecting security
- Smoke alarms sounding with no fire
Preventative maintenance and inspections
Almost every emergency callout we attend was preventable, and was visible to anyone who looked at the property with maintenance eyes three months earlier. A perished shower seal is obvious long before it rots the substrate. An aircon that struggles in April will fail in January.
A scheduled inspection puts a set of trade eyes through the property on a fixed cycle, catches those items while they are still cheap, and hands you a photo report you can actually use. For owners who do not live near the property, that report is often the only honest look at its real condition they get all year.
Most owners run inspections quarterly, or twice a year with one visit timed just before their peak season.
A scheduled visit covers
- Split system service, filter clean and drain check
- Smoke alarm test, clean and battery replacement
- Safety switch push-test at the switchboard
- Hot water system inspection and relief valve check
- Shower silicone, grout and waterproofing audit
- Tap, toilet and under-sink leak check
- Door, window and lock operation across the property
- Gutter and downpipe clear before storm season
- Pest entry points, seals and screens
- Spare keys, remotes, batteries and globe stocktake
- Written photo report with a prioritised action list
What changes when maintenance is scheduled
The work is the same either way. What changes is when it happens, what it costs, and whether a guest is standing in the room while it does.
| Factor | Callouts only | Scheduled maintenance |
|---|---|---|
| Timing | Whenever the fault decides. Often a Friday, a long weekend or peak season. | Booked into a vacancy you chose, usually in your quiet period. |
| Guest impact | Guest is in the property, aware of the fault, and already weighing a refund request. | Nobody is in the property. The guest never learns anything was wrong. |
| Cost profile | Priority attendance, after-hours rates, and a failed component that has often damaged something else on its way out. | Standard rates, planned parts, and faults caught while they are still small. |
| Review risk | Direct. Maintenance complaints are among the most common causes of sub-five-star short-stay reviews. | Effectively removed for anything the inspection catches. |
| Lost nights | Blocked dates or refunds while the property is unusable. | None. Work happens inside an existing gap. |
| Your admin | Reactive scramble, guest messaging, chasing trades for availability. | A calendar entry and a photo report in your inbox. |
What we do not do
It saves everyone time if this is clear before you send an enquiry. These fall outside what we take on, and in most cases we can point you at someone who does them properly.
If your job sits on the boundary, send it through anyway. We would rather tell you honestly that it is not ours than quote on something we should not be doing.
- Structural work, extensions and renovations. We repair and maintain, we do not build.
- Roof replacement and major roofing. Minor repairs and gutter work, yes. Re-roofing, no.
- Asbestos removal. Licensed removalist territory, and we will stop work if we suspect it.
- Cleaning, linen and turnovers. We work alongside your cleaner, we do not replace them.
- Pest control treatments. We seal entry points and repair screens. Chemical treatment needs a licensed pest technician.
- Pool chemical servicing. Pool fence and gate compliance repairs, yes. Water chemistry, no.
- Listing management and guest communication. We will talk to a guest about a repair, but we are not a property manager.
Questions about our services
Can you do plumbing, electrical and general repairs in the same visit?
Yes, and it is usually cheaper for you when we do. If a property needs a leaking mixer tap replaced, two power points repaired and a wardrobe door rehung, we would rather sort all three in one attendance than bill you for three separate trips. Send us the full list rather than the most urgent item, even if some of it feels minor.
Do you supply the parts and fittings?
In most cases yes. Common failure items such as tap cartridges, door hardware, smoke alarms, light fittings and blind components are stocked or sourced by us and itemised on the invoice. If you want a specific model to match the rest of the property, tell us and we will use what you nominate instead.
What is the difference between a preventative plan and just calling when something breaks?
Reactive work happens on the fault's schedule. Preventative work happens on yours. A scheduled visit catches a perished shower seal before it becomes a water damage claim, and it catches a failing aircon capacitor in April rather than during the first 34 degree week of summer. Most owners run both: a plan for the predictable items, and callouts for everything else.
Do you handle body corporate approvals in apartment buildings?
We are familiar with working inside strata buildings across the Gold Coast and Brisbane, including booking lifts, arranging loading dock access and observing building work-hour restrictions. Where an approval is genuinely required, such as work affecting common property or the building exterior, that application has to come from you as the lot owner. We will tell you up front when that applies rather than discovering it on the day.
Can you quote without seeing the property?
Often, yes. Clear photos and a description are usually enough for a written price on defined work such as replacing a toilet suite or rehanging a door. Faults that need diagnosis, such as an intermittent electrical issue or a leak with no visible source, are quoted as an hourly rate plus a realistic time estimate, and we confirm the repair cost before proceeding.
Do you work on properties that are not short-stay rentals?
Yes. Long-term rentals, owner-occupied homes and holiday houses that are not listed anywhere are all fine. Short-stay is simply where our scheduling gives you the biggest advantage.
Send us the list
Everything from a single broken blind to a full pre-season overhaul across several properties. Tell us what is happening, where the property is, and when your next guest arrives.
You will get a written reply the same business day with a price or a clear next step. We do not cold call, we do not run a sales process, and we do not need a phone number to help you.
- Written quotes, approved by you before any work starts
- Multiple small jobs batched into one attendance
- Photo documentation on completion
Request a quote
The more detail you include, the more accurate the price we can send back.